Something Special

While the blog is "officially" on hiatus, I came across this yesterday that made feel all kinds of warm and fuzzy and glad about my current occupation.  It's originally from notalwaysright.com which is a website where people who work in the customer service industry post stories (anonymously) of odd and often funny experiences they've had interacting with customers.  I have a few myself I'll be submitting over the next couple of weeks.  Anyway, below is a wonderful story of a customer service rep just being plain amazing - after the jump.