Wednesday, October 5, 2011

Something Special

While the blog is "officially" on hiatus, I came across this yesterday that made feel all kinds of warm and fuzzy and glad about my current occupation.  It's originally from notalwaysright.com which is a website where people who work in the customer service industry post stories (anonymously) of odd and often funny experiences they've had interacting with customers.  I have a few myself I'll be submitting over the next couple of weeks.  Anyway, below is a wonderful story of a customer service rep just being plain amazing - after the jump.





Friends In Unusual Places

 | NEW ZEALAND | CRAZY REQUESTSTOP

Me: “How can I help you today?”


Customer: “I’m looking for a parcel.”


Me: “May I have your tracking number, please?”


Customer: “My what?”


Me: “Your tracking number. All of our parcels have tracking numbers which the sender can give you if you do not have it.”


Customer: “Why don’t you have it?”


Me: “Because I didn’t send you the parcel.”


Customer: “So, who did then?”


Me: “Sir, do you not know who sent you the item?”


Customer: “No, but my neighbor just had something delivered and I want one too. So send me something now!”
(The caller then muffles the phone and I can hear what sounds like sobs.)


Me: “Sir, are you okay?”


Customer: “I’m so lonely and I just wanted to get a present!”*more sobbing*


Customer: “I’m so lonely!”


Me: *speechless*


Customer: “Never mind, I’ll go now…”


Me: “Sir…wait. We do have a parcel for you. I just need to confirm your address to send it to you. It will be there this afternoon!”


(After he gives me his address, I have a quick whip around the call center and we get a card signed by the team, put in a few chocolate bars with other happy bits and pieces, and send it to him. He calls the next day and thanks us all. Now, he rings once a week on average, and we are all happy to chat with him.)


http://notalwaysright.com/friends-in-unusual-places/13955


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